Terms and Conditions

General terms:

Kaneen - we - the pronoun of the group of speakers: all of them represent "Kaneen Trading Company Limited", based in Riyadh, Kingdom of Saudi Arabia

You - the beneficiary - you - the pronoun of the group of addressees: all of them represent the beneficiary of the services of "Kaneen Investment Company Ltd." through its website or other channels.

General provisions:

1. 1. Kaneen Trading Company Ltd. established this online store, and it is pleased to present its store with all its information, tools, products, and services available on this website to its customer, referred to hereinafter as the beneficiary.
   2. Dear beneficiary, you agree to accept all terms, conditions, and notes we will mention on our website. Once you visit our online store or purchase any of our products through it, you have become a subscriber to our services and agreed to all terms and conditions of service provided to you. These conditions apply to all users of the website, and your approval of part of them, and you cannot benefit from it. Therefore, kindly read it carefully before entering and using the website; your continued access to the website is evidence of acceptance of the terms and their updates.
   3. You represent and warrant to us that you have reached the age of majority and informed us that you consent to any of your dependents using the website.
   4. You are not allowed to use any of our services for purposes that are illegal or not permitted, or that violate any laws in the area where you live.
   5. You are fully responsible before the competent and judicial authorities if it is proven that you are using a misleading or false e-mail or impersonating another person to mislead us so that we do not know the source of any of your comments or you are publishing infringing contents, viruses or malicious software that may harm the site.

Evacuation responsibility:

1. 1. Kaneen website provides you with content and services on the website according to the following terms and conditions, our privacy policy, and other terms, conditions, and policies that you may find through our site regarding specific functions, features, offers, or customer service, all of which are part of or include in These terms and conditions and conditions.
   2. Nothing in these Terms and Conditions is intended to prejudice your rights as a consumer under the laws of the Kingdom of Saudi Arabia.
   3. Kaneen provides its website on an “as is” and “as available” basis. Kaneen makes no representations or warranties, express or implied, regarding the website’s operation or the information, content, materials, or products included. And to the maximum extent permitted by applicable law.
   4. Kaneen disclaims all warranties, express or implied, including, without limitation, warranties of merchantability, fitness for a particular purpose, satisfactory quality, reasonable care and skill, and warranties of non-infringement.
   5. Kaneen has made every effort to ensure that the information and data provided on the site are accurate, complete, and up-to-date. Still, it is considered general information, and you should not rely on it as the sole source for decision-making, and we do not guarantee that an error may occur in it. Your reliance on the information and data included in the store will be your responsibility.

Intellectual property:

1. 1. We grant you non-transferable, non-assignable, and irrevocable personal power; To use software that we make available to you as part of the website for the sole purpose of enabling you to use and enjoy the benefits of our Services in the manner set forth by us and in the manner permitted by the Terms and Conditions.
   2. Commercial use or use on behalf of third parties is prohibited unless expressly authorized in writing in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted under this paragraph without notice to you and without prejudice to any other rights.
   3. The Website, including its features, software, code, images, text, graphics, music, and videos, is protected by various intellectual property rights owned by Keneen. These rights include copyrights, trademarks, trade dress, and designs, among others, and are safeguarded by Saudi Arabian laws and international trademark and copyright laws.
   4. You are not allowed to copy, publish, transmit, distribute, display, modify, create derivative works from, sell, participate in any sale, or exploit any of the Intellectual Property Materials or our Website in any way, except for using it as a shopping resource. Any other use, including copying, modifying, distributing, broadcasting, republishing, or displaying it, is strictly prohibited.
   5. Kaneen is the exclusive owner or licensee of the intellectual property (as applicable) and the domain name www.kaneen.com.
   6. As a service to those who are interested, we may share content or links to third-party websites. Please note that Keneen does not have any control or endorse any third-party content or websites. By using these third-party resources, you assume your own risk. It's important to note that any comments made by third-party users do not necessarily reflect our views.
   7. In light of the previous: Please note that Kaneen is not liable for any Third Party Content and/or Third Party Websites, including but not limited to external sources, content, advertisements, products, services, or any other information or data available on the Website or from external sources.
   8. Just because you can access our store and use our services, it doesn't give you the right to claim ownership of any intellectual property rights related to our services or any content you access. Additionally, unauthorized use of any trademark or logo used in our store is not permitted without our permission.

Purchase terms:

1. 1. To buy products from the "Kaneen" website, you must be legally able to enter into contracts on the internet according to the laws of the Kingdom of Saudi Arabia.
   2. In order to buy things on the Website, you need to enter your personal information, such as your first and last name, mobile number, email address, and address for billing purposes. You must ensure that your payment details are accurate and up-to-date and you confirm that the billing information belongs to you.
   3. Kaneen website is available only to persons who meet the conditions of Kaneen for eligibility and online payment, namely those who hold a valid credit card issued by a bank acceptable to Kaneen and those who have authorized us to debit their credit cards for the value of the total price for the products they purchase, including any taxes or delivery charges, if any. The products purchased are for personal use or gift only and may not be resold or used for commercial purposes or any other gain. Kaneen reserves the right to restrict multiple quantities of an item shipped to one customer or address.

      Terms and Conditions for Promotional Offers:
                   A) Buy 2 for 294 SR” and "Buy 2 for 394 SR” Offers:
                      1- The second product must be added to get the offer.
                      2- The discount applies to the lower-priced products.
                      3- Discount codes do not apply to this offer.
                      4- Limited time offer.

                   B) Buy 2 for 249 SAR" Offer:
                      1- Discount codes do not apply to this offer.
                      2- The second product must be added to get the offer.
                      3- Limited time offer.

                   C) National Day Clearance (Flash Sale) offer:

                      1- Discount codes do not apply to this offer.

                      2-Offer ends on 09/30/2024 or while stocks last.

Products request:

1. 1. The products available on  Kaneen website, including any samples or gifts with purchases that Kaneen may offer you, are for personal use or as gifts only. You may not sell or resell any Products you purchase or obtain other than from Kaneen.
   2. There may be a slight difference in the design of the external "package - carton" of the product received by the customer and the image displayed on the "Kaneen" website due to the issuance of a newer design for the packaging or the outer carton of the product by the manufacturer, but this does not mean that the content of the product is different and "Kaneen" guarantees you this and always strives to update and renew the product display images periodically.
   3. The products on "Kaneen" website are subject to acceptance and availability. If we cannot provide a specific product after you have placed an order, we will promptly notify you. You can cancel your entire order, replace the product, or receive a refund for the product's value if it was already paid for. The "Kaneen" customer service team will discuss with you and decide the best course of action.
   4. Products on the "Kaneen" website are subject to acceptance and availability. If, for any reason, we cannot provide a specific product after placing an order for a product(s), we will inform you as soon as possible. We will cancel your entire order or replace the product - according to your preference - or Return the product's value - if it was paid - and all of this is according to what is decided in the call that the "Kaneen" customer service team will make with you.
   5. Kaneen will keep a record of your transactions for at least ten years and keep that record for a reasonable period.
   6. Once your order has been placed, you will receive an email with your order details. This email is not an acceptance of your order but a confirmation that we have received your order.
   7. A representative from Kaneen's team will reach out to you to confirm your request. If they cannot contact you through the phone number provided during registration, you'll receive an email asking for your confirmation. Your initial submission will still be processed, even without confirmation.
   8. Once Kaneen finishes packing your order, a second email will confirm that it has been accepted and dispatched. This confirms your acceptance of the order, as the sales contract is concluded in the Kingdom of Saudi Arabia upon approval. The contract will be in Arabic, but an English version is available for non-native speakers. Please note that the third-party payment processor we use does not represent Kaneen, and the carrier we recommend cannot accept orders on their behalf.
   9. Kaneen may refuse to process a transaction for any reason, and Kaneen may refuse to send it to anyone at any time at our sole and absolute discretion. We will not be liable to you or any third party for withdrawing any product, including any samples or Gifts with purchases, from the Website, whether this product is sold. We have no responsibility for the deletion, testing, auditing, or editing of any materials or content on the Website, for our refusal to process a transaction, or For the invalidation or suspension of any transaction after initiating the processing process.
   10. By confirming your purchase at the end of order processing, you agree to accept and pay the total amount due for the product(s) as set out in your order, including any applicable delivery charges.

Prices and payment policy:

1. 1. Prices include the value-added tax applicable on the day of your order, and any change in the applicable value-added tax rate will be automatically reflected in the price of products sold by "Kaneen" through its website, and the tax number for Kaneen: 310601803800003
   2. Kaneen makes every effort to ensure that all details on the website are accurate. However, we may discover an error in the pricing of products. If we discover an error in the price of a product included in your order, we will inform you as soon as possible. We shall not be obligated To accept or fulfill an order for a product advertised at an incorrect price, and we reserve the right to cancel such an order that has already been received or is on its way to you. Or that your order has been canceled and if you have already paid for the product/products, we will refund the total amount as soon as we can, and if those products are returned while they are on their way to you, we will process the refund to you as soon as we receive the products.
   3. All forms of credit card payment are subject to validation and authorization processes by the card issuer. Suppose the credit card issuer refuses to authorize payment. In that case, we will not be responsible for any delay or non-delivery and will cancel your order and may contact you to choose an alternative payment method.
   4. When you place an order to purchase a product(s), you expressly authorize us to verify your credit card and to transfer, send or obtain your credit card information or credit reporting information, including any updated information, to or from third parties for authentication and verification of your identity. To verify your credit card's validity and obtain initial authorization to use the card and/or authorize individual purchases as necessary. You agree that Kaneen may use your Personal Information to conduct essential anti-fraud checks. Personal Information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
   5. The data on the credit card used for payment must match the cardholder's information on file with the card issuer. Payment will be approved and placed on hold upon placing your order, and the amount will be debited from your account when Keneen finishes sending your order. You confirm that the credit card used is yours or that the owner has authorized you to use it.
   6. No credit card data will be stored, sold to, offered to, or rented to any third parties except in connection with our online payment gateway service provider.

Delivery:

1. 1. We at Kaneen deliver products to the Kingdom of Saudi Arabia. Once your order is confirmed via email, you can expect to receive it within 1 to 4 business days in the main city, and from (3) to (10) days depending on your region & area.
   2. Delivery charges, if any, will be added to the order price and will be shown separately on the order form during the payment verification process.
   3. Suppose there is no one available to collect the order. In that case, you can arrange an alternative delivery date or obtain additional information about the collection of your order from the delivery company. If you cannot collect your order on the second delivery attempt, you may have to pay an additional delivery fee for any other delivery attempt.
   4. Orders are delivered from Saturday to Thursday, except Friday and official holidays, or according to the policy of the delivery company that "Kaneen" contracts with to deliver your order.
   5. Please note that there may be a delay in the delivery of orders during promotions and sales days.

Cancellation, exchange, or return:

1. 1. We fully understand that sometimes you may change your mind regarding your purchase, and if you change your mind before receiving your order, call our Customer Service at +966 920006204 to cancel your order. We will do our best within reason to cancel it, provided that your order has yet to be fulfilled.
   2. We will treat the cancellation as a return in case of an order cancellation. You can always contact our customer service; they will be happy to assist you.
   3. We accept - in general - in "Kaneen" the return of products within a maximum period of 7 days, provided that the returned product is in its original condition and original packaging and has not been used, opened, or changed its packaging features.
   4. To ensure safety in "Kaneen," we prioritize health. "Kaneen" does not allow the return of care, beauty, or perfume products, even if they are in their original condition, except for products that may reach you.
   5. When you return an intact, undamaged product (in its original condition), there are fees that you will bear on your part in the event of a return, and you will be notified of it by the customer service team at "Kaneen."
   6. When returning the damaged product, "Kaneen" will not in any way charge a fee for that, and our representative will reach you to receive it.
   7. If you receive a product different from the one you ordered, you may return it as long as it is in its original condition. However, if the product has been used or opened, or its packaging has been tampered with or missing markings, we regret to inform you that it cannot be returned.

Final provisions:

1. 1. Our Terms and Conditions may be changed without prior notice, but you will be informed once they are posted on our Website. You accept the new Terms and Conditions by continuing to use our Website after any changes have been made. Please carefully review them, and if you do not agree with any changes, kindly stop using our Website immediately.
   2. These Terms and Conditions constitute the entire legal agreement between you and “Kaneen,” govern and regulate your use of the Website and all services and products available on it, and completely supersede any prior agreements between you and “Kaneen” concerning the same purpose.
   3. You acknowledge and agree that the form and nature of the Services may change from time to time without prior notice to you, and we may stop providing the Services (or any features within them) to you or users.
   4. You understand that Kaneen permits the operators of public search engines to use web spiders to copy material from the Site for the sole purpose of creating publicly available searchable indices of the material, and Kenin reserves the right to revoke such exceptions, either generally or in specific cases.
   5. You understand that Kaneen permits the operators of public search engines to use web spiders to copy material from the Site for the sole purpose of creating publicly available searchable indices of the material, and Kaneen reserves the right to revoke such exceptions, either generally or in specific cases.
   6. You understand that Kaneen permits the operators of public search engines to use web spiders to copy material from the Site for the sole purpose of creating publicly available searchable indices of the material, and Kaneen reserves the right to revoke such exceptions, either generally or in specific cases.
   7. You and Kaneen are independent contractors, and these Terms and Conditions, including without limitation the submission, transmission, broadcast, or distribution of Your Content, in whole or in part, do not constitute a relationship of partnership, joint venture, business, or A concession or agency between you and "Kaneen." Neither party will have the authority to bind or incur obligations on the other party without the prior written consent of the other party. Neither party is authorized to act as an agent or representative of the other party or on behalf of the other party in any capacity other than expressly set out in the Terms and Conditions. Neither party nor any of its agents shall represent or be authorized to act as the other party's representative or consider itself to be its representative, nor shall any party hold the other party for any responsibility or obligation on behalf of or in its name, unless specifically outlined in this Terms and Conditions.
   8. If any provision of these Terms and Conditions is found to be illegal or unenforceable, the other Terms and Conditions shall not be affected and shall remain in full force and effect.
   9. These Terms and Conditions are available in Arabic and English. In any conflict between the Arabic and English text, the Arabic text shall prevail and apply according to its wording.
   10. These Terms and Conditions are governed by the laws of the Kingdom of Saudi Arabia, and all disputes arising from enforcing these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of the Kingdom of Saudi Arabia in Riyadh.

Your rights:

1. 1. "Kaneen" guarantees that the products must arrive according to what you requested in good condition, usable, and free from any damage or manufacturing defects. In case of a breach of this clause, "Kaneen" policies apply to return as soon as this is proven.
   2. You are entitled to the warranty period stipulated in some products, such as devices and tools, and “Kaneen” works as an intermediary to deal with the supplier or agent for any product subject to warranty to obtain what was stated in the product warranty policy, which is a matter that belongs to that agent or supplier entirely. We will only inform you of the procedures or decisions that issue it.
   3. As a beneficiary, you have the right to delete or suspend your account with "Kaneen" at any time and for any reason, and we are happy to know the reason for that - if you wish - to improve our experience in the future.
   4. You can delete your account with "Kaneen" if there is no cooperative data between "Kaneen" and the beneficiary, such as in previous requests. If you do not have shared data, you can easily deactivate your account with "Kaneen" from your profile on the website.
   5. If you have any questions about the Terms and Conditions or any aspect of your system, don't hesitate to get in touch with us at support@kaneen.com.