Return and exchange policy 

The return and exchange policy includes all Kaneen products in the online store, except for what is shown next to it in the online store. It is not replaceable, and we are keen on the satisfaction of our customers and the quality of our products. Suppose you are not satisfied with your purchases from the Kaneen website. In that case, you can return the value of the purchases or exchange them for another product according to For the terms and conditions listed below: 

General provisions for return and exchange:

1. 1. The customer has the right to request the return or replacement of the product according to the following conditions:
      1. The product must be in its original condition when ordering.
      2. Do not open or tamper with the product's outer packaging.
      3. Do not use the product even if it is an experiment.
      4. The customer shall bear the shipping fees incurred in returning or exchanging the product to Kaneen warehouses.

   2. If the returned product meets the conditions for return or exchange mentioned above, the following steps are followed:

      1. Contact customer service at [966920006204].

      2. You will receive detailed instructions on how to return the product.

      3. After receiving the product from the customer and verifying the integrity of its condition and compliance with the terms of return, we will contact you to refund the value of the returned product or replace it with another product.

      4. If you choose to return the product, the value of the product will be returned to the customer’s bank account through the customer’s banking portal.

   3. If the customer chooses to request a product replacement, the following options will apply:

      1. If the value of the replaced product is more than the value of the returned product, the customer pays the price difference.

      2. If the value of the replaced product is less than the returned product, we will compensate the customer for the price difference.

      3. The period for returning or exchanging the product is within seven days from the date of receiving the product.

Cases of non-acceptance of return or exchange:

1. 1. At the end of the return or exchange period mentioned in this policy.
   2. When the product is used or damaged by the customer.
   3. Products whose outer packaging has been tampered with, such as crossing out the serial numbers or the date of the product.
   4. The exchange does not apply to the products shown next to them in the store that are not subject to exchange.

We are committed to providing excellent customer service and ensuring a positive experience for all our customers.

If you have any questions or need more information, don't hesitate to contact our customer service team; we will be happy to assist you.