FAQ 

At Kaneen, we offer a remarkable experience in the beauty world - from perfumes to cosmetics and skin care products perfect for all kinds of occasions, whether you're looking for that special fragrance or a full range of grooming essentials sufficient to meet the needs of any gender.

At Kaneen, we believe that beauty should be accessible to everyone - which is why we offer an array of products from the best-known brands in the beauty and care industries. From perfumes tomcare items, you can find something for every occasion in our store. You can explore our online selection of products easily thanks to its well-organized sections, so come take a look and discover what suits you best!

We're glad you chose Kaneen for your beauty and care needs! To complete your order, simply add the desired items to your shopping cart and navigate to the checkout page. Here, you can choose a delivery address and select from a range of secure payment gateways that best suit you. With this simple process, it's never been easier to get the products you love!

If you're a content creator or blogger interested in collaborating with Kaneen, please feel free to reach out via email at support@kaneen.com or use the inquiries box on our website to learn more about what kind of partnership we can offer. We look forward to connecting with you soon!

We're always looking for talented and motivated individuals to join our team! If you're interested in applying for a job at Kaneen, please feel free to reach out via email at jobs@kaneen.com or call us on our unified contact number: 920006204. We look forward to hearing from you soon!

Absolutely! At Kaneen, we're always happy to provide special discounts for organizations and companies. To learn more about what discounts are available or how to apply, please feel free to contact us via email at support@kaneen.com or call our unified contact number: 920006204. We look forward to hearing from you soon!

Yes, we're always interested in showcasing great products on our website! If you'd like to explore the possibility of cooperation with Kaneen for your project, please don't hesitate to get in touch via email at support@kaneen.com or call our unified contact number: 920006204. We look forward to hearing from you soon!

Typically, orders shipped within Saudi Arabia take between 1 to 4 business days and from 3 to 10 business days depending on your region & area. 

Same Day Delivery in Riyadh for orders placed before 4pm except friday.

Unfortunately, it's not possible for customers to collect shipments from our warehouse. We apologize for the inconvenience and offer delivery services instead. If you have any further questions or need help with your order, please don't hesitate to reach out via email at support@kaneen.com or call our unified contact number: 920006204. We look forward to hearing from you soon!

Yes, there is a delivery service fee of 20 SAR for orders less than 300 SAR. However, we do offer free shipping and delivery services for orders over 300 riyals. If you have any further questions about our delivery services or need help placing an order, please don't hesitate to get in touch via email at support@kaneen.com or call our unified contact number: 920006204. We look forward to hearing from you soon!

To make sure you can easily track your shipment, we will send you a text and email notification containing the order number and a shipment tracking link.

You can easily change your delivery address before the shipment goes out for delivery. To do so, please contact us via email at support@kaneen.com or call our unified contact number: 920006204. We'll be happy to help!

The delivery fee covers the cost of delivering your shipment, while the payment on receipt fee is a fee charged when you choose to pay for your order upon its arrival (cash on receipt). 

We apologize for the delay in your shipment and understand how frustrating this can be. There may be several reasons why your order is taking longer than expected, such as an unclear address, incorrect phone number, or if the customer is not answering their phone. Please don't hesitate to contact us via email at support@kaneen.com or call our unified contact number: 920006204 so we can help you investigate further. We look forward to hearing from you soon!

We apologize that you are not satisfied with your order. We understand how frustrating this can be and want to make sure that the process of returning it is as easy as possible. You can apply for a return within 24 hours of receiving the order.

We apologize that some of our products cannot be returned due to security and safety considerations. Specifically, cosmetics and self-care products are not eligible for return.

We understand your concern about the refund process and want to assure you that the paid amount will be returned to your card. The process typically takes 10-14 working days for the funds to show on your account. 

We appreciate your question about Kaneen's return policy. Our team takes customer satisfaction seriously and provides a clear return policy that can be viewed on our Terms and Conditions page.

We understand your concern about the refund process and want to assure you that the paid amount will be returned to your card. The process typically takes 10-14 working days for the funds to show on your account.

We apologize for any inconvenience this has caused. We strive to make the return process as easy and quick as possible; returns typically take 5-7 working days to be processed.

We understand you may have used a discount coupon to purchase the product and we regret to inform you that when returning your shipment, only the purchase amount will be refunded and the discount coupon cannot be used again. 

We apologize for any inconvenience this has caused. We understand you no longer want the product you ordered and we regret to inform you that it can be returned by informing us via email (support@kaneen.com) or our customer service number (920006204) before it reaches you. 

We are excited to welcome you to Kaneen's store! Creating an account is easy and can be done in a few simple steps. To get started, head over to our home page and select the option to "Create Account". You will then be prompted to register via your email address and phone number, or through your Facebook or Google account.

We understand your concern about the privacy of customer information and want to assure you that we take it very seriously at Kaneen. We are committed to protecting and respecting your data privacy and have an in-depth Privacy Policy in place, ensuring a safe and secure digital shopping experience.

No, you do not need to create an account on the website in order to place your order. You can simply enter your phone number or email address and delivery address as a guest, and you will be able to complete your purchase without having to register.

We are delighted that you have joined us at Kaneen! To access your account, simply go to the login page on Kaneen and enter your registered email or phone number. After submitting this information, type in your password and click "Log In'' to gain full access to all of our features. We hope that you enjoy using  Kaneen!

Don't worry, recovering your password is easy! Just select the "Forgot Your Password" option at the login page and enter the email address associated with your account. You should receive an email containing a link to reset your password. Once you've clicked on that link, you can create a new password and log in to Kaneen right away. We hope this helps and we look forward to seeing you again soon!

Yes, it is important for you to activate your account before placing any orders. You can do this by verifying the email or phone number associated with your Kaneen account. Once activated, you will be free to order any of our products and enjoy a smooth experience at  Kaneen!

At Kaneen, we work hard to ensure that our website and customer accounts are secure against potential cyber attacks. We have implemented the best security protocols available to keep your data safe and protected. Rest assured that we take your privacy seriously at  Kaneen!

Using vouchers and discount codes is easy! Simply add the code to the appropriate field before completing your payment after you have placed your order. We hope this helps make your experience at  Kaneen even more enjoyable!

We apologize, but you can only use one discount code per order. We hope that you still enjoy your experience at  Kaneen with the great savings!

Each voucher or discount code may have different conditions that govern its usage and duration. Generally, you can use the same code more than once if it is valid for multiple uses within its period of validity. Please refer to the specific conditions listed for each code to determine if it is eligible for reuse.

Discount codes are typically limited to certain products, which will be specified in advance. If there are any exceptions or exclusions to the code, we will make sure to let you know so that you can get the best possible savings. We hope this helps and happy shopping!

At Kaneen, we offer multiple payment methods to ensure that you have a hassle-free shopping experience. These include Apple Pay, Mada, Master Card, Visa Card and cash on delivery when receiving. We hope this helps make your experience at  Kaneen even more enjoyable!

Rest assured that Kaneen is a secure platform for online payments. We use banking gateways and two-step verification to ensure that your transaction is safe, and we will always follow up with you after the payment process has been completed or suspended.

3D Secure Card credit cards are a secure form of payment which adds an additional layer of security for online transactions. They come with the 'Verified by Visa' and 'MasterCard Secure Code' protocols, and are accepted for added peace of mind when shopping at Kaneen.

We apologize for the inconvenience caused by your declined card. We recommend that you check with your bank to determine the reasons for the rejection, or alternatively, you can choose to pay via Apple Pay or in cash. We hope this helps to make your experience at Kaneen even more enjoyable!

You can be sure that it is safe to use your credit card on the  Kaneen website. We take our customer's security seriously and have agreements in place with trusted banking portals, ensuring that all of your personal information remains secure and private.

Yes, we do offer installment payments via Tamara or Tabby to make your online shopping experience as convenient and hassle-free as possible. We hope this helps you get the most out of your Kaneen experience!

We are pleased to offer installment payments with Tamara or Tabby. After selecting the installment option, you will be prompted to fill in all of the relevant information and the first installment payment will be calculated upon purchase. You will then receive further instructions on how to divide up your payments and their due dates.

Value-added tax (VAT) is an indirect taxation system imposed by the General Authority for Zakat and Income on businesses and individuals. As of January 1st, 2018, all purchase orders through the Kaneen store will be subjected to a 15% VAT charge.

Yes, all prices on the Kaneen store are inclusive of value-added tax. No other amounts will be added to your total upon completion of purchase and the applicable VAT amount will be clearly indicated before you make payment. It will also appear in your invoice sent by Kaneen.

Value-added tax is included in the prices displayed on the Kaneen store. For example, if you purchase a product worth 115 SAR, the final invoice will display its accurate price of 100 SAR and 15 SAR value-added tax (as 15% is the applicable VAT rate).

To make your shopping experience easier, you can use the search box located on the Kaneen store to locate a product quickly and easily. Simply type in the name of the item you are looking for and our system will do its best to show you relevant results that match your query.

Absolutely! Kaneen is committed to providing our customers with quality products that are guaranteed to be 100% original.

If you cannot find the product that you are looking for, please don't hesitate to contact us through the inquiry box on our website, email at support@kaneen.com or phone number 920006204 so we can do our best to help meet your needs and requirements.

If you are not satisfied with your purchase, please contact our customer service team via phone (920006204), or email at support@kaneen.com within 24 hours of receiving the product so that we can investigate your issue and try to resolve it. We value your feedback, so kindly let us know why you are dissatisfied in order for us to address any issues or concerns.

We apologize for the inconvenience if you received a product that was different from what you ordered. Please contact us through our unified number (920006204) or email (support@kaneen.com) so that we can arrange for the return of the incorrect item and provide you with an appropriate solution.

We value your feedback and opinions about our products! To share your opinion, simply log into your account on the Kaneen store, view the list of orders you have placed, and write a review in the customer ratings field. Your review will be greatly appreciated by us and other potential buyers.